To provide insight into the defining differences between the 5 generations: Traditionalists, Baby Boomers, Generation X, Millennials/Generation Y, and Generation Z. Understanding the commonalities between the generations and their work styles affords HR professionals, directors, managers, and supervisors the opportunity to develop specific multi-generational management strategies.
Learning Objectives
1. Explore and understand the commonalities among the 5 generations.
2. Outline and define the work styles of each generation.
3. Develop practical strategies for managing multigenerational work environments.
CEC: 1 PD
Since 2001, almost 3 million United States military service members have deployed to Iraq, Afghanistan, and surrounding areas. Combat-related posttraumatic stress disorder (PTSD) and traumatic brain injury (TBI) are the two most common “signature injuries” in service members and veterans who have deployed to the combat zone. Over the past 15 years, significant national resources have been dedicated to developing evidence-based interventions for combat-related PTSD and TBI. Unfortunately, the significant national interest in supporting our returning war veterans has led to the emergence of many pseudo-treatments—such as service dogs, wilderness retreats, and hyperbaric oxygen—that lack scientific evidence for their efficacy. With the limited national resources of the Department of Defense, the Veteran’s Administration, and other healthcare payers, it is essential that the limited available healthcare resources be reserved for those treatments with the greatest scientific and clinical evidence for their efficacy.
Learning Objectives
1. Understand the unique aspects of combat-related PTSD that are different from PTSD in civilian populations.
2. Describe the difference between mild (concussion), moderate, and severe TBI.
3. Describe evidence-based treatments for PTSD and TBI.
4. Identify those trauma-focused cognitive-behavioral therapies with the greatest scientific and clinical evidence for the treatment of PTSD.
5. Understand the limitations of current pharmacological approaches to the treatment of PTSD and TBI.
CEC: 1 CM
In fall 2016, a group was organized to review the Healthcare Documentation Quality Assessment and Management Best Practices toolkit (2010-2011) along with the Clinician-Created Documentation: Reinstating Quality Assurance Programs to Safeguard Patients and Providers resource kit (2013). The toolkits have been reorganized and updated to reflect current practices and to combine the best of both. By doing so, it will be easier for end-users to review their current program, make updates, and track progress using the Plan, Do, Act, and Check action steps. The toolkit also contains tracking and scoring spreadsheets that can be used to meet your organizational needs.
This session will be particularly useful to managers, supervisors, business owners, and others interested in learning about the latest quality assurance best practices in healthcare documentation and clinician-created documentation.
Learning Objectives
CEC: 1 MTT
CEC: 1 TW
CEC: 1 ML
There are increasing numbers of physicians who are facing burnout as clinical documentation demands and regulatory and cost pressures mount. More and more organizations are looking at employing scribes to address this epidemic. This need was acutely present in emergency department, but there is a growing need across the spectrum of healthcare delivery for the need of cost-effective scribes. Numbers of studies have shown that scribes can off-load significant aspects of the documentation in an EHR and in the process, can improve not only patient-physician interactions but also the bottom line, as physicians tend to see more patients. Physician satisfaction, patient satisfaction, and an increase in the bottom line revenue equals a win, win, win.
In this session, attendees will learn about the role of virtual scribes including key differences in the scribe workflow and work setting compared to that of a transcriptionist.
Learning Objectives
1. Describe the role of scribes.
2. Understand the virtual scribe workflow.
3. Hear how to become a scribe.
4. Learn how to be an effective scribe.
5. Understand how the role scribes play impacts the patient experience.
CEC: 1 TW or 1 MTT
Hospitals and health systems across the country are faced with a growing list of demands on them that current resources are struggling to meet. Cybercrime is at an all-time high and expected to rise this year. Breaches through hacking and ransomware are difficult to prevent. Patients are becoming more involved in their care, which is a good thing, but how do you handle the downstream consequences when they want to restrict access or make big changes to the content of their reports? Business Associate agreements are complex and contain some high-liability content you may not have noticed. Corrective action plans enforced by the OCR are intrusive and expensive. Review of one current plan will bring this clearly into focus. This session will explore and examine many of these challenges and provide some practical solutions to implement today.
Learning Objectives
1. Describe the healthcare concerns surrounding complex compliance requirements.
2. Explain certain requirements of HIPAA that can create administrative burden as well as confusion.
3. Discuss patient safety concerns when access and amendments are being considered.
4. Identify business associate content language of which you may not be aware.
5. Outline the anatomy of a breach corrective action plan.
6. Summarize the issues and share practical solutions for consideration to minimize exposure.
CEC: 1 ML
More health information personnel are transitioning to at-home/remote working environments, presenting managers with new challenges unique to a remote workforce. This presentation will focus specifically on the potential pitfalls associated with managing a remote workforce with respect to maintaining effective and timely communication; examine the advantages and disadvantages of a real-time communication strategy; and describe the implementation and operation of a secure real-time messaging solution at a healthcare documentation service provider over the course of a year. Manager and practitioner attendees will come away from this presentation with practical information to help determine if a real-time communication strategy would be beneficial in their organization.
Learning Objectives
1. Identify challenges associated with managing a remote workforce specifically with regard to maintaining effective and timely communication.
2. Identify benefits and potential drawbacks of using real-time communication with a remote workforce.
3. Review case study of the implementation and use of real-time communication technology with a remote healthcare documentation workforce over the course of a year.
CEC: 1PD
This session will explain the seven essential elements of a good compliance program. This will be great information for independent contractors (ICs) as well as employees of facilities or employees/owners of medical transcription service organizations (MTSOs).
Learning Objectives
1. Name the seven essential elements to a compliance program.
2. Identify how each of the seven elements affect different transcription positions (employees, ICs, MTSOs, MTSO owners, etc.)
3. Recognize how an effective compliance program is important in their work arena.
CEC: 1 ML
This session will introduce attendees to helpful tips for using Windows 10, including shortcuts, shortcut keys, and file management ideas. We will explore productivity enhancing features of the Task bar, Start menu, the Action Center, and Windows Explorer. Anyone using Windows 10 will find helpful tips for completing common tasks faster and easier. Join us for a fun hour of exploring the best of Windows 10.
Learning Objectives
1. Discover a collection of shortcuts using the Windows key.
2. Use Windows 10 Jump menus.
3. Easily access and back up your most important user files for MS Word.
4. Learn how to quickly open, close, and manage windows.
5. Customize and use the Action Center.
CEC: 1 TW or 1 MTT
Hosted by the AHDI National Leadership Board, this roundtable forum will focus on several aspects related to the recent cyberattack that has greatly disrupted the healthcare documentation industry. Our panelists will provide opening remarks on 4 key aspects: cyber crime, contingency planning, disaster recovery, and crisis communication. This will be followed by open discussion among the attendees to include idea sharing, questions and answers, and other related aspects. This late-breaking session has been added to assist our community in developing useful and relevant strategies and tactics to aid in future planning given this growing complex environment.
CEC: .75 PD
This presentation will discuss factors influencing document and data integrity of the patient records along with risks and issues being identified with automated documentation, such as copy and paste, pull forward data, and the use of speech recognition without adequate medical language specialist editing/auditing. The presenter will also emphasize the difference and the importance of legal health records through use of document management.
CEC: 1 ML
AHDI has been diligently working on the latest edition of the Book of Style that is in step with the evolving nature of healthcare documentation. This session will introduce the latest edition of the Book of Style and will discuss changes to the book’s audience, scope, and content as well as the goals for the new edition.
Learning Objectives
1. Describe what’s new and what’s changed in the Book of Style 4th edition.
2. Understand the rationale for expanding the Book of Style’s audience.
3. Discuss how the style guide is adapting to the evolving nature of healthcare documentation.
4. Discover new features and publication formats of the Book of Style.
CEC: 1 MTT
This session will introduce, in layman’s terms, pre-exposure prophylaxis for HIV (PrEP)—explaining how it works, who can use it, barriers to use, and how those barriers can be overcome. PrEP can reduce new HIV infections by 70%, so eliminating HIV transmission (“Getting to Zero”) is now a real possibility. This session will provide relevant information for all healthcare documentation and allied healthcare audiences.
Learning Objectives
1. Understand CDC guidelines for PrEP use.
2. Know the epidemiology of HIV and potential impact of PrEP.
3. Understand barriers to PrEP use and some of the solutions.
4. Understand EHR changes that help create an LGBT-friendly healthcare center.
5. Know how to code for PrEP.
CEC: 1 CM
Millions of Americans live with various types of mental illness and mental health problems such as social anxiety, obsessive-compulsive disorder, drug addiction, and personality disorders. Mental illness refers to a wide range of mental health conditions—disorders that affect mood, thinking, and behavior. One in 17 lives with a serious mental illness such as schizophrenia or bipolar disorder. Research suggests multiple linking causes, including a variety of genetic and environmental factors. Many people have mental health concerns from time to time, but a mental health concern becomes a mental illness when ongoing signs and symptoms cause frequent stress and affect the ability to function. As mental illness continues to affect such large numbers, healthcare documentation specialists will be transcribing more medical reports on mental health problems than ever before. It is imperative that healthcare documentation specialists and other healthcare professionals involved in the delivery of care be aware of the various mental health illnesses and treatment options available.
This presentation will provide an overview of the signs, symptoms, risk factors, causes, and treatment options for anxiety and panic disorders, bipolar disorder, depression, eating disorders, schizophrenia, and substance abuse and addiction.
Learning Objectives
Upon completion of this lecture, the healthcare professional should be able to:
1. Understand the challenges of mental illness experienced by society.
2. Recognize signs, symptoms, risk factors, and causes of common mental illnesses.
3. Identify treatment options for various mental disorders.
CEC: 1 CM
Join fellow attendees for this interactive session to express your viewpoint, discuss industry-related challenges, and brainstorm solutions for the following questions:
Facilitators:
Sherry Martin, CMT, Transcription Manager at Baptist Health
Joyce Smith, Manager of Healthcare Documentation Creation at Spectrum Health System
Melissa Harper, IT Manager at UC Health
Debbie Krapfl, RHIT, AHDI-F, Client Development Executive at Nuance Healthcare
CEC: 1 PD
This presentation will provide review of the speaker’s thesis project that analyzed if behavioral health patients would use patient portals and health information exchanges (HIEs). The speaker will explain what each of these tools are and how they are used as well as describe in detail the results of the survey conducted.
Learning Objectives
1. Know the difference between a patient portal and health information exchange (HIE) is and how they are used.
2. Identify outcomes of presented survey.
3. Identify shortfalls of presented survey.
4. Draw conclusions for personal work arena.
CEC: 1 TW
Join the Managers/Supervisors Alliance for a discussion with the facilitators from session 1 to review the ideas, challenges, and solutions on TAT, speech-to-text technology, and future/evolving roles.
Facilitators:
Sherry Martin, CMT, AHDI-F
Joyce Smith
Melissa Harper
Debbie Krapfl, RHIT, AHDI-F
CEC: 1 PD
