More health information personnel are transitioning to at-home/remote working environments, presenting managers with new challenges unique to a remote workforce. This presentation will focus specifically on the potential pitfalls associated with managing a remote workforce with respect to maintaining effective and timely communication; examine the advantages and disadvantages of a real-time communication strategy; and describe the implementation and operation of a secure real-time messaging solution at a healthcare documentation service provider over the course of a year. Manager and practitioner attendees will come away from this presentation with practical information to help determine if a real-time communication strategy would be beneficial in their organization.
Learning Objectives
1. Identify challenges associated with managing a remote workforce specifically with regard to maintaining effective and timely communication.
2. Identify benefits and potential drawbacks of using real-time communication with a remote workforce.
3. Review case study of the implementation and use of real-time communication technology with a remote healthcare documentation workforce over the course of a year.
CEC: 1PD
